Thank you for your patronage. You may submit orders online all the day. Our working hours are: 8:30-21:00. If you submit an order after 21:00 and require to deliver in the early morning of the next day, we are sorry that it is unachievable according to the actual situation, but the afternoon of the second day will be excepted.

You may submit an order to be delivered on the same day, but you shall successfully submit and pay for it before 17:00. Orders submitted and paid after 17:00 shall be dealt with as follows: If your order is within our delivery capacity, it will be delivered on that day; otherwise it will be arranged directly to be delivered the next morning. In case of the above situation, please contact our customer service staff to confirm whether your goods will be delivered at your required time.

We will send at least 3 emails for each order, respectively: notification email after order submission, confirmation email of the receipt of payment and notification email of delivery. (Emails will be sent automatically by the system. Due to network problems, there will be occasional delays or unavailability, and additional cases that emails will be in the junk folder.)

Please carefully fill in the order form. We will provide services in accordance with the order submitted by you. If the filled information is incorrect or not detailed, the delivery of the order may be delayed. We will not be liable for any delay or failure to deliver the order due to the following circumstances: Customer provides a wrong or an unspecified delivery address; customer provides the wrong consignee contact information or did not provide such information; recipient refuses to accept the goods not for our reasons.

Shopping processes in Hua.com:

Online ordering of flowers is so convenient that you may decide the style, delivery time and place in just a few minutes

Click the mouse, and select a warm blessing from million flowers for the people far away Imagine her happy face in a few hours, smiling, holding the flowers...

At that moment, we will share your happiness

1. Select product:

Enter the website, select your favorite product, click the image or title of the product, and then you will open the detail page of the product.

2. Add to shopping cart:

Click “Add to shopping cart” in the product detail page, and you will open the shopping cart page. If you need to deliver other products at the same time, you may click “Continue to purchase”, find the desired product, and then click “Add to shopping cart” as well.

3. Submit my order:

If you have already confirmed your selected products, please click “Submit my order”.

4. Member purchase/nonmember purchase:

If you are a registered member, log in at the member login area on the left and enter your order. If you do not want to register as a member, click “Nonmember purchase. Next” on the right. For both cases above, you will enter the page to fill in the purchaser information.

5. Fill in order information:

Fill in delivery details first: recipient’s name, telephone number, select the delivery province - city - region, and then fill in the purchaser’s information, delivery date, and the content greeting card.

6. Submit the order:

After filling, click “Filling completed, next”. Carefully check the filled information and the payment method that you may return to modify. If confirmed, click “Above information is exact, submit the order”. After submitting, an order number will be automatically generated.

7. Payment:

After submitting the order, you will directly shift to your chosen payment step. Complete the payment according to the prompts, and you will complete the entire process of order. If you do not understand the relevant information of payment, please refer to the payment help in the help center.

Please choose online payment platform. We support the online payment methods of WeChat, Alipay, PayPal (support the balance payment of PayPal; VISA card, Master card, AE card and other credit card payment), and so on. You may choose one of the above payment methods after placing an order. It is very quick and convenient.

Only the above online payment methods are supported. We are sorry that other payment methods (such as wire transfer, Western Union transfer, etc.) are not acceptable.

 Please refer to delivery coverage (link: https://m.hua.com/help/sendRange.htm). If we confirm your delivery address is suburban and you have not correctly selected and paid the corresponding delivery fee while arranging your order, we will contact you to inform about the delivery address and delivery fee, to process the order after asking your opinion. If we cannot contact you in time through your left contact information, and you have successfully paid for the products in the order but haven't paid or fully paid the delivery fee which is less than 60 yuan, we will arrange delivery by default, not affecting the delivery of the order. We will find another time to contact you to pay the deficient delivery fee. We will not be responsible for the delay of the order caused by the failure to timely contact you through your left contact information when the delivery fee is more than 60 yuan.

Special instructions for delivery time: In principle, we will not promise to deliver in a very specific time such as “? clock ? minute”. We will only promise to deliver “in the morning, afternoon, evening of ? month ? day” or “before ? clock” or such similar time. However, if you do have special requirements, you may leave notes in “Special requirements”, and we will try our best to fulfill your request. But if there are specific reasons: such as failure to contact the recipient, serious traffic problems in the city, etc., we will not be liable for compensation for the delay in delivery time caused hereby.

1.We will not be liable for any delay of order or failure to deliver due to the following circumstances:

　　#The recipient does not appear in the designated delivery address in the delivery time, and no one else appears there to collect the goods;
　　# Force majeure, for example: natural disaster, traffic control, and so on;

2. We will try to contact the customer in three ways: contact the recipient, contact the orderer, and contact the collecting agent. If failed, we will stop delivery and not resume the service until the relevant client reappoint a time;

3. Unless you left a note in the column of special requirements that the goods must be accepted by the recipient when ordering, the goods are usually allowed to be collected by default;

4. For the following circumstances, we are only responsible for delivery once, and will not be responsible for the repeated delivery fee and the dissipation fee of flower materials aroused therefrom: 
　　# Recipient rejects the goods;
　　# In the case of failure to contact with the recipient, the client still requires to continue the delivery;
　　# Deliver the goods to the address and in the time appointed the recipient, but the recipient does not appear;

5. Please check and acept your goods on the spot when receiving the flowers/cake. If detected any quality problem, you have the right to reject the goods or request to exchange goods. Please indicate the rejection or replacement reasons on the receipt form.

 For Spring Festival, Valentine’s Day, Women’s Day, Mother’s Day, Double Seventh Festival, Teacher’s Day, 520 Internet Valentine’s Day, Christmas and other important festivals, we only promise to deliver on the same day, not promising a specific delivery time. The time period selected by client only served as a reference for us to arrange delivery route. We will try to meet the requirement, but it shall not be a service commitment.

We guarantee that the flowers/cakes are fresh when delivered to you. The recipient must take fresh keeping treatments as soon as receipt, so as not to affect the quality of the goods.

Due to the seasonality and the strong variation of the supply channels of flowers, it is possible that some of your selected flowers may be unavailable. For the non-major flowers, we will replace them with flowers of the same meaning, similar materials and the same value, trying our best not to influence the effect of your selected flowers. For the main flowers, we will take actions after asking your opinions. We beg your understanding;

Due to the short preservation time of flowers/cakes, if the recipient is not at your provided address within your requested time, and there is no collecting agent knowing the recipient around there, we will contact with the recipient and the orderer. If failed and the delivery is delayed, we will decide whether to re-deliver according to the situation. If the recipient rejects the goods not because of our reasons, we will contact and communicate with the orderer. If the flowers/cakes pass their preservation time and we still cannot contact the orderer through the left contact information of the order, or the orderer does not give a reply after being informed, the order shall be deemed as delivered.

If the city you want to deliver to is not in our Delivery Coverage list, please contact our customer service staff, and we will try our best to help you. When you filling in an order, if: If the address you want to deliver to is not in our Delivery Coverage, or far beyond the city, which may need additional delivery fee, please contact our customer service staff to confirm. If fail to timely contact you through your left contact information, the order will be withdraw after 3 days beyond the delivery time. Your payment will be saved in your member account by default, and returned in your designated way after getting in touch with you.

About gift:

Tips: Gifts will be delivered by SF Express by default. For goods containing liquids, batteries and other goods not suitable for air transportation, gifts will be delivered by SF land transportation or ZTO Express.

If there is no quality problem of flower, plant, cake, chocolate, custom product and other fresh and perishable goods, we will not accept the return application of goods without reason within seven days. If there are quality problems of received goods, please contact us promptly, the specific requirements are as follows:

1) Feedback of non-fresh:
Due to the freshness of flowers/cakes/chocolates is subject to the impact of storage/preservation methods and time depended factors, the time regulations of the feedback of non-fresh are as follows:
Fresh flower: if not fresh, please send us your feedback within 2 hours after receiving flowers in the summer, and within 4 hours in other seasons.
Cake: if not fresh, please send us your feedback within 3 hours after receiving the cake.
Chocolate or other prepackaged foods: if there are quality problems, please send us your feedback within 1 day after receiving the goods.

2) Other feedbacks of quality:
Please send us your feedback within 5 days after receiving the goods.
Your early feedback will help us to communicate with the franchisees and the delivery staff in time and understand the specific circumstances, so as to provide you with timely and satisfactory treatment methods.
Please pay attention to the above time requirements. The overdue feedback will be inconvenience to be verified, of which the complaint will not be accepted.

Hua.com promises to all customers using our website: 
We will protect your privacy and ensure the confidentiality of the personal information you provided. The personal information we collected is used solely to provide services for you and to fulfill your order requirements. Besides, we only use your personal information under your permission. Unless to meet the needs of your order, Hua.com will never sell or share your personal information with any third party. Hua.com will only use the collected information for the following customer services:
When you fill in the order form, your name, contact information, email address, delivery address and payment method will be needed, so that we will be able to process your order and timely inform you of the process of the order.

In order to provide you with a unique experience in shopping in Hua.com, we will reserve your personal information, order information and service information with your consent, so that we may prepare a personalized service for you and push products you may be interested in. With your permission, we will promptly inform you about the state and promotion information of new products through the contact way you provided. If you do not want to receive such information, you may notify us by email at any time.

If you want to create a personal file, we will keep your personal information on our security server. The information save in your Hua.com account includes your name, contact information, email address, delivery and payment address, payment method, and recipient information (for the future delivery to the same person of your further order. Our system saves all the information in your account). Therefore, you do not need to retype the information each time you enter the Hua.com. In “My Account”, you can tell us your favorite flowers; fashion gifts and other information. You can also change your requirements at any time by entering your account and “My Hua.com”.

If you do not want the recipient to know your personal information (including your real name, contact information, etc.. Please select “Anonymity” when filling in the order form or indicate in the “Special Requirements” of the order, and you may use your net name or other name to represent you. We will deliver in strict accordance with your requirements)